Bilingual Customer Service Representative - Permanent / Full Time

Job Responsibility:
Holman is hiring for a Bilingual Client Administrator in our Laval office.
What will you do?
Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio
Act as the Fleet Manager for your assigned accounts which requires a thorough understanding of your clients' culture, contracts, policies and needs
Interact with the AM, SM, other Holman departments as well as external parties to respond to client inquiries, resolve issues and complete projects according to set deadlines
Proactively maintain and update client parameters/profiles
Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
Build and analyze reports based on clients' needs in order to make appropriate recommendations to clients on all aspects of Fleet Management
Run regular monthly proactive reports to identify and resolve potential issues before they arise
Work on all relevant Holman systems, maintaining a current understanding of each, and adapting to system changes
Beware of potential problems and work to resolve them; escalate to the appropriate internal parties
Exercise time management and priority setting practices; escalate potential scheduling or workload conflicts and demands
What are we looking for?

• Bilingual position - must read, speak and write French and English fluently
• University degree or post-secondary diploma / certificate an asset
• 3 to 5 years direct customer service experience, preferably in the fleet industry
• Excellent customer service, interpersonal and communication skills
• Ability to prioritize and organize multiple tasks as well as work under pressure to meet deadlines
• Exercise problem resolution techniques to handle internal and external issues
• Computer literate; strong MS Word and Excel skills are a must
• Strong attention to detail and accuracy is a must
• Demonstrated ability to work both independently and as part of a team
• Highly motivated and self-directed
• Can adapt quickly to situations
• Exercise professionalism and good judgment
• Attend corporate/industry sponsored events, client meetings and participate in the preparation as well as presentation of customer reviews where required to support the Account Manager (AM), Sales Manager (SM) or Senior Management

Job Types: Full-time, Permanent
Benefits:
Company events
Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Profit sharing
Relocation assistance
Tuition reimbursement
Vision care
Wellness program
Schedule:

• 8 hour shift
• Monday to Friday

Experience:
Customer service: 2 years (preferred)
B2B: 2 years (preferred)
Language:
~ French (required)

Work Location: Hybrid remote in Laval, QC H7S 2K8