Director of Human Resources and Corporate Support

Job Type : Full Time
Human Resources
At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. As Manager, Human Resources - Corporate, you’ll help shape an exceptional employee experience across our Field Support Centre. In this impactful role, you’ll partner with leaders and employees to bring Sephora’s people strategy to life, foster an inclusive and high-performing culture, and support talent at every stage of the employee journey. You’ll join a team that is united in beauty and passionate about creating an environment where people feel supported, empowered, and inspired to thrive.
Champion the engagement, development, and retention of corporate employees across the full employee experience, helping foster an inclusive, supportive, and high-performing workplace.
Partner with leaders to execute engagement surveys and action plans that strengthen team connection, culture, and overall employee experience.
Provide thoughtful coaching and guidance to employees and leaders on policies, procedures, employment practices, conflict resolution, and change management to support a fair and respectful work environment.
Lead employee relations matters, including escalations, investigations, corrective action, and terminations, with a consistent, balanced, and solutions-oriented approach.
Support iCare/Open Door processes and escalation management, ensuring concerns are addressed promptly, documented appropriately, and resolved in alignment with Sephora’s ethical workplace standards.
Support attendance, leave, and accommodation processes with care and diligence, ensuring accurate tracking, policy alignment, and timely follow-up.
Oversee termination, severance, and separation workflows, ensuring approvals, documentation, and cross-functional coordination are managed smoothly and professionally.
Own Annual HR Processes & Workforce Planning:
Support the annual performance appraisal process, including calibration, documentation, and leader enablement, to help drive clarity, growth, and performance across client groups.
Lead the objective-setting process for client groups, helping align individual goals with business priorities and team success.
Manage performance management processes, including ongoing coaching, documentation, and formal Performance Improvement Plans (PIPs), with a focus on development and accountability.
Support LVMH reporting and compliance efforts in partnership with senior HR leadership, helping ensure accuracy, consistency, and strong governance.
Manage salary planning processes with attention to detail, fairness, and alignment to business objectives.
Partner on organization design and headcount planning for FSC client groups, including position management, job posting approvals, leave coverage, and incremental staffing requests.
Manage and track contract and leave extension processes, ensuring approvals, timelines, and workforce impacts are clearly documented and aligned to business needs.
Prepare and deliver quarterly people metrics, trends, and insights that help leadership make informed, people-centered decisions.
Facilitate Quarterly Business Reviews with HR and leadership teams, providing visibility into employee relations trends, engagement drivers, workforce insights, and areas of opportunity.
Partner with US counterparts to support annual processes through a broader North American lens and encourage alignment across the region.
Support the development and delivery of HR leadership sessions designed to elevate leader capability in employment practices, performance management, policies, and available resources.
Partner with leaders to assess performance trends, identify risks, and proactively address issues that may impact engagement, retention, or business performance.
Coach and support leaders through performance conversations, PIPs, and corrective action, building their capability to lead with confidence and consistency.
Support succession planning and talent forecasting for FSC client groups by partnering with leaders to identify critical roles, assess readiness, and anticipate future talent needs.
Partner with Talent Acquisition, Total Rewards, HR Operations, and Finance to support workforce planning, onboarding, and role activation aligned to business needs.

6 years progressive HR experience in a corporate environment and at least 3 in an HR Manager or HR Business Partner capacity.

• Bachelor’s degree in human resources, Business Administration or related field, or equivalent work experience.
• Experience supporting Director and VP level leaders in a corporate environment, with demonstrated ability to lead and deliver results through others.
• Prior employee relations experience.
• Caring Community. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.

As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.
We’re passionate about pay equity and transparency. The compensation ranges between CAD$101,000.00 - CAD$113,000.00 , plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our View email address on jobs.sephora.com program to support your mental, financial, physical, and social well-being.
You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.