Support Engineer- Customer Service

The technical support engineer assists customers in maximizing the benefits of PVcase software. Their responsibilities include educating customers, providing them with access to all available knowledge resources, and guiding them through troubleshooting projects. Support is provided through various channels, including chat, email, and calls. When troubleshooting, the engineer leverages their solar design and development expertise to identify discrepancies and employ best practices to help users bring their vision into CAD. Additionally, they contribute to the development of self-serve educational resources for users.
Help customers solve challenges and fix issues;

• Conduct training and support sessions in writing (email, live chat) or via Zoom;
• Document novel challenges and work with the product team to improve the software;
• Test new software builds and provide feedback.

Assist with customer onboarding;

• Help develop educational self-help resources.
• Present technical content in webinars or conferences.
• Attend events to demo product features for customers and leads.
• Perform customer account administrative tasks
• Native or full business fluency in English;
• Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms;
• Up to 4 weeks of travel time (events, conferences) per year.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.

Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.
Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.
Health, dental, and vision coverage.
Flexible vacation policy, with a minimum of 3 weeks off.
Full training and onboarding program for a seamless start.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Unlimited remote work policy.
Additional paid vacation days, including birthdays, volunteering, and other occasions.

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.