Customer Service and Administration Associate

At Baker Tilly, we care about the impact you make. We are looking for a proactive and people-focused Client Experience Specialist to join our team—a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a dynamic team of professionals, united by a shared commitment to making a difference—for our clients, our communities, and one another.

Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with clarity.

“The Client Experience Specialist is the first and last point of contact for clients, responsible for delivering exceptional service across all communication channels. Providing exceptional client service in all forms, including in-person, via email or by phone

Answering and forwarding phone calls and taking messages where required

Complete tax filings with appropriate tax authorities

Organizing and filing of client and administration documents electronically in accordance with firm policies

Providing administrative support to office staff and partners

Maintaining updated client information across all software platforms

Other general administrative duties including but not limited to maintaining office supplies, bank runs and mail runs

High school diploma or equivalent (required)

Office Administration Certificate or equivalent (an asset)

Previous experience in a similar client-facing or administrative role (an asset)

Strong public relations skills with excellent verbal and written communication

Tech-savvy and comfortable with office software and systems

Technical Skills:

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Comfortable using office equipment (printers, scanners, multi-line phone systems)

Experience with CRM or database systems (an asset)

Ability to quickly learn new software and digital tools

The Client Experience Specialist will be expected to work onsite in an office environment. During peak periods, there may be a requirement to work overtime to meet project deadlines and support team needs.

Permanent, Full-time

Monday to Friday

Baker Tilly is an equal opportunity employer dedicated to fostering, supporting, and celebrating a diverse workplace.