Collection Agent - Remote

Remote Contract Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6-12 month contract opportunity and can be REMOTE in Canada working Mountain Time hours.

As part of the operations group responsible for performing collection activity on delinquent accounts for residential and commercial accounts in the Alberta utility sector.
Contact customers by telephone to discuss overdue payments and review terms of service.
Review customer contracts to ensure collection activities meet contractual guidelines.
Monitor aging reports for delinquent accounts and prioritize accounts for follow-up.
Conduct skip tracing to locate customers when contact information is incomplete or outdated.
Validate and update phone numbers and other contact details in customer accounts.
Negotiate payment plans and facilitate payment of delinquent accounts.
Analyze and resolve customer account disputes promptly.
Carry out established programs for follow-up and collection of accounts receivable.
Communicate special requests or exceptions to management when outside standard policies.
Document all customer interactions and collection efforts in company systems.
Process credit card and bank draft payments securely.
Request customer account reconciliations/statements as requested by internal and external customers.
Leverage investigative tools and resources to locate hard-to-find customers and ensure compliance with privacy and data protection standards.
3 years prior experience in customer service with 1-2 years working in collections.

• Customer Service Skills for interacting with customers resolving inquiries and negotiating payment plans.
• Attention to Detail for accurately posting payments maintaining customer information and documenting interactions. Analytical Skills for reviewing and analyzing accounts monitoring aging reports and determining appropriate actions like service disconnection or balance transfers.
• Technical Proficiency for using company systems to document accounts process payments and create reconciliations/statements. Familiarity with relevant software and tools is crucial.
• Time Management for prioritizing tasks managing follow-ups and ensuring collection activities are performed efficiently and effectively with minimal supervision.