Gestionnaire, Service à la clientèle / Manager, Customer Service
$45k par annéeTemps plein
Winnipeg Free Press
Supervisor Client Services Location Winnipeg, MB R2X 3B6 : The Free Press is seeking a dynamic and energetic Supervisor, Client Services, to join our team! This is a full-time position reporting to the VP of Revenue & Business Development. The ideal candidate will be primarily responsible for coaching, developing and supervision of the advertising support staff and will be the main backup person for the Manager of Advertising Business Systems Finance Department
Duties & Responsibilities include:
- Perform a variety of administrative support tasks for Advertising throughout FP Newspapers.
- Collaborate with related staff regarding the implementation of the Advertising system (Naviga Ad) which includes communicating feature enhancements to end-users, training and documentation when required, trouble shooting and testing the upgrades prior to implementation and other related administration tasks.
- Ensure that all transactions are processed in an error-free manner leading to accurate billing and reporting of Naviga Ad revenue.
- Learn and provide backup coverage for the daily revenue reports for Management.
- Reviewing/auditing the calculation and payment of sales commissions to advertising sales representatives.
- Work with the Manager of Advertising Business Systems to ensure all Advertising Department processes are complete and reviewed on a continual basis with the goal of constantly improving efficiency.
- You will train with the Manager of Advertising Business Systems to ensure full cross-training and backup coverage goals are met.
- Other administrative tasks, as assigned.
This role requires the candidate to have a keen desire and drive to continuously learn in the ever-changing advertising landscape.
Qualifications:
Post-secondary education in related field or equivalent work experience.
Knowledge of advertising processes and tools.
Ability to work independently and manage support staff within a team setting.
Ability to handle customer inquiries and complaints in a courteous, and professional manner.
Experience with transactions-based high-volume business systems.
In-depth knowledge of Microsoft Office, with excellent Excel spreadsheet and analytical skills
Detail-oriented and very well-organized.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
Company pension
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
L'offre d'emploi a été publiée il y a 4 jours
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