Recruitment Specialist (Remote / Work-from-home)

We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for thousands of small business owners across Canada who rely on our payroll software to pay their employees and process their payroll taxes. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.

We’re looking for a talented Onboarding Specialist who’s eager to help small businesses feel confident using payroll technology even if they’ve never touched it before. You’ll guide new clients through setup, ensure compliance, and set them up for long-term success with Wagepoint. Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run.

Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements.

Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform.

Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track.

Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools.

1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation.

• Solid understanding of payroll compliance and taxation basics.
• Willingness to learn and adapt as payroll legislation, internal processes, and product features change.
• Strong communication skills with the ability to explain payroll concepts clearly.
• Comfortable working in a CRM-driven environment (e.g., HubSpot) to track onboarding progress, tasks, and client communication, along with tools like Google Workspace and video conferencing platforms.
• Collaborative, self-directed, and adaptable in a fast-paced, remote environment.

Bonus points if:

You’re a member of the National Payroll Institute (NPI).

You’ve worked with payroll software or HR/payroll platforms.

You’re bilingual in French and English.

You’ve worked in a remote or distributed team environment.

Remote: The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!

Apply now and help us build the future of Wagepoint!

Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team.

We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there's no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist!

As part of our hiring process, AI-based tools are used to support the initial review of applications.