General Manager, Remote

General Manager

Location: Moraine Lake Lodge

Reports to: Ownership / Executive Leadership

Located on the shores of Moraine Lake in the heart of Banff National Park, Moraine Lake Lodge is nestled in a spectacular valley of the Canadian Rocky Mountains. We offer the ultimate getaway for travellers seeking an unforgettable and elevated escape, where turquoise waters, dramatic peaks, and refined comfort come together to create an iconic Canadian experience. From our deluxe cabins and rooms designed for guests seeking luxurious comfort and breathtaking views, every detail of the guest journey reflects warmth, authenticity, and excellence. Guests enjoy inspired, locally sourced cuisine in the Walter Wilcox Dining Room and immerse themselves in a land of exploration including iconic hiking trails, alpine forests, wildlife encounters, and unforgettable day trips.

As General Manager, you are entrusted with leading and elevating this extraordinary experience. This role is responsible for upholding the lodge’s reputation as one of Canada’s premier luxury destinations while driving operational excellence, financial performance, and an exceptional team culture.

General Description:

The General Manager provides strategic and operational leadership across all aspects of Moraine Lake Lodge, including Accommodations, Food & Beverage, Front Desk, Canoe Operations, Maintenance, and Administration. The GM champions the vision for the property, drives operational excellence, and ensures that every guest experience reflects the lodge’s elevated luxury positioning. This includes overseeing service standards, property presentation, culinary offerings, and personalized guest interactions, while also maintaining financial performance, cost control, and regulatory compliance within a National Park setting.

This is a hands-on, executive leadership role requiring a seasoned hospitality professional who can balance high-level strategy with daily operational oversight. The GM must excel in managing a remote and seasonal workforce, leading diverse teams, and adapting to the unique challenges of a luxurious mountain lodge. Success in this role demands strong business acumen, exceptional communication skills, ensuring the infrastructure operates efficiently, and a passion for delivering unforgettable Canadian Rockies experiences to guests from around the world.

Key Responsibilities:

Ensure seamless daily operations across all departments, including Accommodations, Food & Beverage, Front Desk, Canoes, Cafe, Maintenance, and Administration.

Lead the maintenance team to maintain property, facilities, and equipment to the highest standards.

Oversee staff accommodations, ensuring team housing is safe, comfortable, and well-managed.

Drive continuous improvement in service delivery, systems, and operational efficiencies.

Oversee winter-season operations, including reservations, pre-season planning, and recruitment of the seasonal team.

Lead the development of lodge leadership and support department heads in the training and development of their teams.

Provide hands-on support during unexpected challenges, stepping in to assist departments and team members as needed.

Actively engage with guests to ensure memorable and meaningful stays.

Collaborate with the Sales and Marketing team to drive reservations, increase revenue, and enhance the lodge’s profile and market presence.

Develop and manage annual operating and capital budgets.

Monitor P&L performance, labour management, and cost controls.

Foster a respectful, inclusive, and engaged workplace culture.

Support strong communication and collaboration across departments.

Maintain workplace safety and regulatory compliance at all times.

Qualifications:

• 5–10 years of senior hospitality leadership experience, ideally within luxury, resort, or remote operations.
• Proven financial management and budgeting expertise.
• A knowledgeable understanding of mechanical systems.
• Demonstrated success leading multi-department teams in high-service environments.
• Strong understanding of seasonal workforce planning and labour management.
• Strong working knowledge of IT and network systems.
• Exceptional leadership presence, communication skills, and decision-making ability.
• Experience with Maestro hotel management system or similar property management software is an asset.
• Valid class 5 driver’s license or equivalent.

Working Conditions

Live on-site during the summer months.

Work a variety of shifts as business demands, including weekends, evenings, holidays.

Navigate remote, seasonal living conditions with limited access to urban amenities.