Casino Customer Service Attendant
$17.85 per hourPlaytime Casino
Job Type: Casual Rate: $17.85
Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.
In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.
Employee benefits such as medical and dental
Retirement savings plan
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Assist with awareness of and excitement for on-going and up-coming Casino promotions.
Manage slot machine reservations and promote casino initiatives.
Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
Acquire and maintain a knowledge of all slot operation policies and procedures.
Experience handling cash and working with the public.
Superior customer service skills and ability to work in a fast-paced environment.
Basic knowledge of slot machine functions is an asset.
Serving It Right BC
A willingness to develop new skills and stay on top of the latest industry news and insights.
Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. Follow us on our careers social media pages!
Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
$19 - $21 per hour
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