Support Specialist, Customer Experience

Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.

WHAT YOU'LL DO

Greet guest on arrival, open doors and inform them about parking procedures.
Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
Help guests with baggage and any special requests
Perform related maintenance/cleaning of equipment
Anticipate guest's needs, respond promptly and acknowledge guests even when busy
Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
Ensure all equipment and rooms are set-up and prepared to hotel standards.
Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
Correctly identify stored bags
Show guests the room features

WHAT YOU'LL BRING

Previous customer service experience
Professional, enthusiastic, energetic, a people person
Able to lift up to 50lb, reach, bend, push and stoop
Able to work in a standing position for up to 5 hours
A second language, an asset
Excellent customer service
Current drivers licence (able to drive automatic and standard transmission)

WHAT WE OFFER

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family