Full Time Service Coordinator I

Great teams need great leaders.
At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results.

Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

Responsibilities
As a leader of service operations, the Service Manager will:
Maintain a safe environment and ensures customer satisfaction
Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
Ensure all manufacturer warranty procedures are followed by service department staff
Utilize business systems to create and monitor work/repair orders
Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
Monitor department efficiencies, operational budget, and expenses
Actively participates in recruiting, staffing and development of training plans for all service department staff

Requirements

• 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
• Above average computer skills (Microsoft Office etc.)
• A proven ability to effectively communicate with team members to achieve desired results.
• A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
• Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer
Full-Time Employment
Opportunity for Advancement within a Progressive Organization
A Competitive Compensation Package which includes:

Salary
Bonus
Family Health Benefits
Company Pension Plan
Boot Allowance
Online Healthcare
Employee Recognition Program

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Please submit your resume today!
Only candidates selected for further consideration will be contacted.