RETAIL STORE MANAGER F/H
Lawton Drugs
Front Store Manager- Lawton's Antigonish Ready to Make an impact? The Manager Front Store will provide and communicate the strategic direction and vision for the store. The Manager will manager all facets of store operations and ensure operational excellence in retail merchandising, inventory management, employee engagement, and customer engagement and relations. The Manager will coach and develop the store team to provide superior customer service and shopping experiences which will be achieved through execution of strategy, customized for the local market in an engaging working environment, while achieving budgeted financial results. Actively contributes to an environment of employee and customer engagement. Partner with other departments in overall store strategic direction and team spirit
Create a coaching and development culture for all store employees which embraces a passion for health and wellness
Oversee total store talent management including recruitment, succession planning, orientation and training, performance management and compensation.
Ensure the communication of operational requirements/changes and store vision to total store
Customer Offering
Understand and respond to local market needs and competition
Ensure superior execution of retail programs and provide feedback and recommendations to appropriate parties
Role model, coach, and reinforce customer service expectations on a daily basis for all staff
Ensure community presence by working with store management and community partners to host/support community events
Create a shopping experience that engages your customers in a way that enhances loyalty, sales, and profit
Policy/Regulatory Adherence
Ensure all applicable company policies and procedures are communicated and adhered
Responsible to ensure efficient operation of the business to achieve all financial targets and deliver on budgeted Key Performance Indicators
Manage front store expenses
Identify and capitalize on opportunities within store/market
Personal/Professional Development
Thoroughly understand all relevant company programs and attend training as required
Coordinate maintenance of store equipment and repairs
Actively contributes to an environment of employee and customer engagement
Required Technical Skills:
Full knowledge of retail operations and skills throughout the total store
Preferred Technical Skills:
~ Working knowledge of SAP, POS and Chainware
High School Diploma
Undergraduate Degree
Retail experience
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