Full-Time Hotel Front Desk Agent

Are you ready to be the voice behind the scenes? We're on the lookout for a Receptionist who loves staying connected and bringing a bit of cheer to every conversation! If you’ve got a talent for juggling calls, helping people find the right information, and keeping things running smoothly, then look no further—join our crew at The Atlas° Hotel! This role has a specialized focus on switchboard operations. Positioned discreetly behind the front desk, you'll be the silent architect of the hotel’s seamless operations.

Your Primary Responsibilities Include

Answer incoming calls and direct them to the appropriate individuals or departments.

Assist with printing, cutting, or distributing guest or property communications.

Use our Hospitality Management Software (HotSOS) to create tickets for anyone requesting support.

Attach Atlas° branded stickers to old Travelodge luggage tracking tags.

Provide administrative support to guests, including photocopying and printing.

Monitor and manage lost and found items, including following up on emails, inputting new items into the log, contacting guests for pick up or shipping, and reviewing and discarding items that are over a month old.

Print and cut lost and found labels.

Prepare key cards for the Front Desk, fold, and pack key packets to support the Front Desk and Sales.

Qualifications

A proven background in customer service and the ability to work independently.

Beneficial: Previous experience in a reception, administration, or hotel environment is considered an asset.

Required: Proficiency in Microsoft Office Suite, especially Excel.

Availability: This full-time position requires open availability from Monday to Friday. Shifts are typically scheduled between 9:00 a.m. and 5:30 p.m.

As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.

Ready to take on a new opportunity with plenty of room for growth? Submit your application online and tell us why you should be our newest member of The Atlas° Crew!