Customer Support Specialist - Work From Home

CLIENT SUCCESS SPECIALIST RM CAN at The Home Depot in Toronto, ONM3C 4H9
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; We are committed to recognizing your efforts and supporting your growth with us.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
This is a unique opportunity to join the Home Depot’s media team and help to shape the next decade of shopper marketing. We are looking for a Client Strategy Strategist to support the Orange Apron Media (OAM) team by developing and delivering onsite and offsite campaigns using various platforms and tools. In partnership with OAM leadership team, you will help the supplier community achieve their desired campaign goals through continuous optimization and reporting. Additionally, you will play a critical role in the development and implementation of retail media programs and will ensure that campaigns are pacing correctly. Account Specialists and vendors to get assets and build campaigns in Orange Access
Review campaign data to look for optimization opportunities or critical issues
Work with production on adjusting and improving creative
Account Specialists on vendor goals and blocking charts
Account Specialist and Lead Media Planner to align with vendor
Work with data to gain deeper understanding of which tactics and audiences work well with different categories and vendors
Test new ad types within Pinterest or YouTube with key vendors to drive more effective campaigns
Account Management
Data & Insight Driven
Project Management
Travel Requirements:
~ Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Years of Work Experience:
~Other Requirements/Assets:
Prior experience in ad platforms (Facebook, Google Ads, Amazon Ads, etc.)
Agency experience is an asset
This role is in the office - Monday to Friday (1 Concorde Gate, North York)

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.
We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Building Strong Relationships
We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.
We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Building Strong Relationships
We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
Latest News
The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.
A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.
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