Customer Experience Manager - Operations

THE OPPORTUNITY AWAITS YOU REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.
The Supervisor, Guest Experience & Ticket Operations is responsible for assisting the Manager and Assistant Manager of Guest Experience & Ticket Operations in leading the day-to-day service delivery in venues managed by Regina Exhibition Association Limited (REAL) and help to maintain a welcoming and safe environment for all guests. This position will achieve these goals by providing directions & leadership through exceptional customer service and upholding venue policies in a friendly, professional manner and safe. This role will supervise event day staff and assist Management with day-to-day functions, including but not limited to Ticket Sales, Event Booking, Venue Operations, Guest Experience, and Finance to maintain a professional, organized, efficient, effective, and customer friendly experience.

• Assisting with Ticket Builds &Ticket Purchasing Processes.
• Assisting with the configuration of event builds.
• Troubleshoot any problems that may arise during event execution, document and action correction in a timely manner.
• Provides internal and external customers with support by:
• Assist Guest Relations staff in ensuring that each guest that enters any ticketed event on REAL's property has a valid ticket.
• Greet, monitor, and navigate movement of guests in assigned areas within the venue to ensure guest safety and compliance with building policy.
• Lead outstanding customer service.
• Provide ticket service for inbound calls and follow up on inquiries regarding REAL events.
• Assisting with ticket needs.
• Oversee team's visibility and availability to provide superior service for event attendees.
• Ability to resolve escalated customer service issues brought forward by staff.

A certification in Event Manager, Project Management, Community Engagement or a combination of relevant education, training and experience is considered an assest.

• 1-3 years’ experience in coordination and supervision of the delivery of large-scale events or, working in a multidisciplinary field.
• Experience with a CRM system and ticketing systems is an asset.

Knowledge in Microsoft Suites and Event Pro

• Knowledge of event management
• Strong organizational and time management skills
• The successful candidate must possess and maintain a satisfactory Criminal Record Check (CRC)

Make a difference in your own community.
A wide range of employment opportunities to fit your own lifestyle – whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
We offer competitive wages and industry standard benefits.
For more information visit our website at . While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted.