Program Manager - Permanent, Full Time

Permanent Full-time (1.0 FTE)
Number of Hours Bi-Weekly: 75
Existing Vacancy: Yes - we're currently hiring candidates for an existing temporary vacancy in this position.
The Program Supervisor is responsible for the supervision of the day to day delivery of safe and effective client care by leading front-line staff for their program according to the framework of VON philosophy, policies, procedures, standards and quality management.
Provides supervision and support for program staff which may include PSWs and ensures the effectiveness of their performance.
Organizes the planning of work activities and staff responsibilities.
Ensures Mask Fit Testing is completed by new staff and oversee re-testing in accordance to VON policy.
Conducts new client intakes and inter RAI assessments according to VON policy and client needs and funder requirements.
Ensures client documentation is completed clearly, concisely, accurately and appropriately according to VON standards and policies.
Plans, implements, evaluates and adjusts client-focused care/service plans according to changing needs of clients and according to VON standards and policies.
Ensures collection and reporting of statistical information (KPI’s, performance metrics) for VON and to meet funder obligations.
Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
Ensures that program complies with Health and Safety regulations and is responsible to report all workplace incidents in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents
Conducts and records Disaster and Emergency Drills according to VON Disaster & Emergency programs and policy.
Ensures that the program Operates in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
Promotes the goals and values of VON and their role as an integrated community care provider.
Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
Abides by all VON policies and work practices.
Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
Regularly liaises/communicates proactively and constructively with community partners/professionals.
Post-Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
Minimum of 5 years of related experience in community and health-based care including a minimum of 2 years previous experience supervising staff with accountability for performance and results.
Minimum of 5 years knowledge and experience in program planning, implementation and evaluation.
Community development, public speaking, and budgeting experience is an asset to the role.
Proficient in Windows OS and MS Office Suite programs.
Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
Must have access to a personal vehicle for work and possess both a current driver’s license and proof of vehicle insurance.
A current and original copy of a satisfactory Criminal Records Check is required.
A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
Ability to speak French is an asset in French Designated areas.
The use of Personal Protective Equipment (PPE) may be required

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at for further details.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.