Représentant service à la clientèle (e-commerce)

E-Commerce Customer Service Rockstars Wanted!

Are you passionate about helping businesses thrive in the digital marketplace? Join our team of Customer Service Representatives (CSRs) and become the driving force behind merchant success on a leading multinational retail e-commerce platform!

Location: Montreal, Canada (on-site opportunity)

Provide lightning-fast, unscripted, comprehensive solutions through chat, email, and phone
Shape the future of e-commerce by contributing to our ever-evolving knowledge base
Master the art of domain registration, storefront customization, and account management
Transform complex tech-speak into user-friendly language that even your grandma would understand
Juggle multiple calls and chats like a pro while maintaining top-notch customer care

2-5 years of work experience including 2 years of interactive customer service experience building rapport and delivering robust solutions to customers (phone and chat support experience a plus)

• Fluency in English that would make Shakespeare proud (C1 level: Excellent grammar, enunciation, pronunciation, syntax verbal and written skills)
• Lightning-fast typing skills (30 WPM minimum)
• A sixth sense for anticipating customer needs and offering confident recommendations
• The ability to navigate new technologies like a digital guru
• Cultural sensitivity that makes you a global citizen in the world of e-commerce
• Be ready to rock any full-time shift between 5:00 am to 12:00 am ET, Monday through Sunday

Weekend warriors and night owls unite!

Comprehensive paid training to transform you into an e-commerce guru
The opportunity to directly impact the success of businesses worldwide
A chance to be at the forefront of e-commerce innovation
Join us in shaping the future of online retail! Apply now and let's revolutionize e-commerce support together!

Note: Knowledge of English is required for this position because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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Rockstar du Service à la Clientèle en E-Commerce !

Êtes-vous passionné par l'idée d'aider les entreprises à prospérer sur le marché numérique ? Rejoignez notre équipe de Représentants du Service à la Clientèle (RSC) et devenez la force motrice derrière la réussite des marchands sur une plateforme de commerce électronique internationale de premier plan !

Localisation : Montreal, Canada (opportunité sur site)

Fournissez des solutions rapides, non scriptées et complètes via chat, email et téléphon
Façonnez l'avenir du commerce électronique en contribuant à notre base de connaissances en constante évolution
Transformer le jargon technique en un langage accessible que même votre grand-mère comprendrait.
Jongler plusieurs appels et chats comme un pro tout en offrant un service à la clientèle de qualité supérieure.

2 à 5 ans d'expérience professionnelle, dont 2 ans d'expérience en service à la clientèle interactif, établissant des relations et offrant des solutions robustes aux clients (expérience de support téléphonique et chat un plus)

• Maîtrise de l'anglais qui rendrait Shakespeare fier (niveau C1 : Excellente grammaire, élocution, prononciation, syntaxe, compétences verbales et écrites)
• La capacité à naviguer dans les nouvelles technologies comme un natif numérique
• Une sensibilité culturelle qui fait de vous un citoyen du monde dans l’univers du commerce électronique
• Soyez prêt à assurer avec panache n'importe quel quart de travail à temps plein entre 5h00 et minuit (heure de l'Est), du lundi au dimanche

Guerriers du week-end et oiseaux de nuit, unissez-vous !

Une formation complète rémunérée pour vous transformer en un véritable expert du commerce électronique
La chance d'être à l'avant-garde de l'innovation dans le commerce électronique
Rejoignez-nous pour façonner l'avenir du commerce en ligne ! Postulez maintenant et révolutionnons ensemble le support e-commerce !

Remarque : La connaissance de l'anglais est requise pour ce poste, car le membre de l'équipe sera régulièrement amené à interagir en anglais avec des parties externes ou internes, ou à utiliser des applications ou logiciels en anglais dans le cadre de ses responsabilités.
Salary : $42,000 (CAD)

Customer Service Representatives (CSRs) play a vital role in assisting users on a major multinational retail ecommerce platform. Their primary responsibility is to ensure that merchants, partners, and buyers utilizing the online retail platform receive prompt, thorough, and compelling solutions to enhance their business success. CSRs are tasked with delivering high-quality customer service in every interaction, ensuring customers receive the necessary information and assistance. All representatives undergo comprehensive paid training, and their support capabilities expand as they gain proficiency through a combination of classroom and hands-on learning experiences.
Language Reference
English
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.