Guest Service Manager - Housekeeping

Your wit is as legendary as your sense of hospitality.
The Room Division Supervisor takes a dynamic approach to ensuring the smooth operation of the front desk breakfast service and banquet activities. Excelling at handling challenging situations and responding quickly to unexpected events they consistently maintain an outstanding level of service and ensure that every team member upholds the same high standards.

Ensure the smooth operation of the front desk laundry housekeeping and banquet services.
Coordinate daily accommodation operations liaise with other departments including individual and group reservations and ensure that our high service standards are consistently maintained.
Support team members in the performance of their duties and contribute to their professional development.
Maintain a regular presence in service areas to ensure that our commitment to aesthetics is reflected throughout the property and that all health safety hygiene and sanitation regulations are respected.
Communicate continuously with other departments to ensure seamless coordination of guest service activities including inventory management during peak periods.
Serve as a resource person for the team in handling guest complaints promoting service excellence and responding to emergency or crisis situations.

Diploma in Hotel Management an asset
Minimum 2 years management or supervisory experience in a hotel context
Quick and effective management of requests and problems
Strong computer knowledge - experience with OPERA PMS an asset

Passionate about travel Take advantage of great rates when you stay at Germain Hotels to travel the country. Squats help you relax Get access to a state-of-the-art gym right in your workplace.