Support Specialist, Customer Experience

Support Consultant (Midstream Applications)
Are you excited by challengesDo you enjoy working in a fast-paced international and dynamic environment which contributes to drive the energy transition Then now is the time to join Quorum Software a rapidly growing technology & professional services solutions company and industry leader in energy transformation.
Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.
As a Support Consultant you will join a highly effective global team known for delivering exceptional client support. Youll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment. A strong passion for customer satisfaction and a commitment to continuous learning are essential.

Responsible for managing a backlog of customer issues including the tickets life cycle which includes issue triage documenting software defects testing offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
to resolve customer issues.
Responsible for taking resolved customer issues and curating them into a knowledge base system
Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation
Ability to deliver excellent customer service by taking initiative demonstrating effective written and verbal communication and having a strong sense of urgency in achieving positive outcomes.
Enthusiastic commitment to supporting team members continuous learning personal and professional growth

Candidates must possess a bachelors degree or above. Preferred candidates usually have degrees in areas like Accounting Computer Science Engineering or similar fields.
A minimum of 1 year of experience in providing software solution support is required for this position
Excellent written and verbal communication skills in English
Candidates must possess a foundational understanding of SQL or demonstrate the ability to rapidly attain proficiency. The ideal candidate will demonstrate the ability to analyze data in SQL and read C or C# code to grasp the logic behind processes for effective troubleshooting.
Familiarity with IT Service Management tools such as Salesforce ServiceNOW JIRA and ADO to effectively manage Customer Service Management engagements.
Proficiency in Microsoft Office Suite
Fluent in English both written and verbal

Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply

Criminal History Check Education Verification Employment Verification Drivers License Verification and Passport/ID validation.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. Diversity Statement :At Quorum we are committed to fosteringcultivatingand preserving a culture of diversity equity and inclusion. We are fully focused on equality and believe deeply in diversity of race gender sexual orientation religion ethnicity national origin and all the other characteristics that make us have a DEI committee focused on Culture Advocacy and Talent have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin protected veteran status disability or any other basis protected by federal state or local law.

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