Sales Associate (Retail Store)

At the CN Tower, we elevate every occasion and celebrate infinite possibilities. We aim to create inspiring moments that transform everything, from major milestones to “just-because meetups” into remarkable experiences that reflect Toronto and Canada at our best. Spectacular by day, stellar by night, the CN Tower is Canada’s celebration destination.

We’re proud to work as part of a welcoming and talented team of people that come from diverse backgrounds, united by a passion for celebrating the past, present and future of this Canadian landmark. Our extraordinary, diverse and dynamic team welcomes over 1.9 million visitors a year from around the world. They come for panoramic views, fine dining at 360 the Restaurant at CN Tower, and the thrilling EdgeWalk experience.

Short Summary

Provide guests with superior service by providing information and sales assistance on CN Tower products and services. Sell, replenish and merchandise retail store products.Job Description

Selling:

• Accurately and efficiently operate point of sales system and accurately maintain all cash at the till
• Demonstrate superior communication and listening skills
• Execute role in specific area of responsibility with demonstrated quality focus and delivery
• Upsell, cross sell, and substitute sell all possible CN Tower products
• Demonstrate excellent product and service knowledge.
• Merchandising assistance as required

Loss Prevention:

• Employ counterfeit measures to ensure that all cash (Canadian and American), debit cards, credit cards, traveler’s cheques, vouchers and gift certificates are verified and authentic
• Assist guests who have activated the store alarms to ensure legitimacy of in store purchase requirements

Customer Service:

• Demonstrate excellent product and service knowledge
• Demonstrate superior communication and listening skills
• Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
• Engage and interact with guests

Miscellaneous:

• Communicate guest requests to management
• Maintain orderly appearance of cashier areas and supplies stocked
• Contribute to specific interdepartmental programs as required
• Additional responsibilities as directed by the Supervisors, Retail Store
• Adhere to all Company policies and departmental procedures.
• Other duties as requiredQualifications
• Retail sales experience an asset
• Retail loss prevention and/or hospitality and tourism experience is an asset
• Understanding and familiarity with retail processes, selling /up selling an asset
• Bilingual (English/French) an assetWorking ConditionsHigh stress, fast paced environmentAbility to stand or walk for long periods of the day.Interacts with employees, management and the public at large.Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.Light to infrequently moderate physical effort. Requires handling of light and moderate weight objects including CN Tower merchandise/inventory, office equipment and other office supplies.