Guest Service Manager - Housekeeping

Guest Service Supervisor | Holiday Inn Express Whitby

We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.

Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!

Education Reimbursement for you (and your children!)

Team Building Events

Hotel Stay Discounts

Reporting to the Guest Services Manager or designate, you will:

Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;

Acts as a role model in the service vision and standards of the Guest Services Team;

Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;

Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;

Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;

Verifies that accurate room status information is maintained and properly communicated;

Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;

Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;

Performs other duties as assigned including assisting team members with their roles during peak periods.

Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;

Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;

Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations

This posting is for an existing vacancy.

Holiday Inn Express Whitby Hotel is the closest IHG brand hotel to the General Motors plant in Oshawa, and our location offers easy access to Hwy 401 and area attractions (Whitby History Museum, Iroquois Park and Class Act Dinner Theatre). Our hotel is a 100% smoke-free hotel with excellent amenities and we're the only hotel in the region with a Jacuzzi inside the suites. Our simple, modern and refreshing rooms make our guests feel at home, the well-equipped Fitness Centre helps relieve stress and nearby restaurants offer a wide variety of cuisines. Holiday Inn Express Whitby is only walking distance from the Whitby GO Station, 10 km from the Oshawa airport and an hour train ride from downtown Toronto.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at Afficher le numéro de téléphone. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.