RETAIL - BOUTIQUE MANAGER

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
The role ensures consistent profitability of the store by implementing national and regional standards in sales customer service merchandising marketing public relations staff training reclamation and product donation flow transportation and processing of in-store donations.

Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
Hire orientate train evaluate recognize discipline and terminate based on Territorial/National standards
Manage health and safety labour & employee relations and other related issues at a store level
Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors stock
Plan store layout to attract customers including window displays and merchandise displays
Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
Maintain control of inventory by ensuring store donations are retrieved sorted and priced appropriately
Ensure in-store safety for staff and customers (e.g. snow removal clear fire exits no obstacles inside/outside store cleans spillage and maintains store cleanliness)
Prepare financial and other requested reports to the National and Regional offices (sales reports staffing costs payroll data etc.)
Responsible to plan organize direct and control all store operations
Help store associates make connections with the customers and demonstrate a value driven workforce

Building effective teams
Managing and measuring work/systems
Process Management
Time Management

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Retail District Managers other Retail Store Managers and store team
External: Guests donors vendors community store partners

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Supervises a team of Sales Associates of different level: responsible for hiring terminating or making disciplinary decisions directly supervise 10 or more full-time part-time and/or volunteers provide direction concerning current tasks or consult in assignments

FINANCIAL AND MATERIAL MANAGEMENT:

Considerable material responsibilities. Establish and manage in-store budget within guidelines Execute budgetary objectives by attaining sales margins Ensure nightly sales are deposited into the appropriate financial institution Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e. buying products from warehouse tracking costs associate with product etc.) This is a permanent full time position. Typical retail selling floor environment Back room sorting and stock warehousing with consideration for safety factors Flexibility in personal work hours required Frequent amount of interpersonal conflict dealing with customers volunteers students and/or employees May be required to work overtime as needed. store hours will drive the nature of this roles work: usually 9AM - 9PM but time may vary for different stores based on the business needs. Work outdoors rarely.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Completion of College Diploma in Business Retail Management or equivalent an asset
First aid training required or willing to learn in-house
Working knowledge of Microsoft Office applications

3 years of progressive experience in retail
Thrift retail experience would be an asset
Fashion background would be an asset
Microsoft Office PowerPoint Excel Word required
Experience working for Not for Profit/Charitable and retail experience is an asset
French language an asset

Communication organizational problem-solving relationship management negotiation skills are required
Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.