Temporary Development and Research Coordinator

For our people, our players, our communities, our industry, and our planet.
Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 2940 Virtual Way, Vancouver
• This is a Temporary or = 12 Months, Full Time opportunity

To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

The Manager, Research and Insights leads the Enterprise Research & Insights team, overseeing quantitative and qualitative research, and the implementation of research practices that are in alignment with BCLC’s vision and strategies. The role and Research & Insights Team sits within the broader Player Experience and Strategic Development (PX&SD) Team, comprising of other customer experience disciplines, which understand, measure, design, deliver and operate player experiences that align with BCLC’s strategic direction and support key initiatives for the enterprise.

Manages overall work and provides leadership to the Research & Insights Team, overseeing quantitative and qualitative research as required for the designated client-focused business area.
Oversees adoption and implementation of best research practices and solutions in support of the PX Interaction operating model and BCLC’s vision and strategies and leads recommendations to improve processes in research area.
Advises leaders on the identification of drivers and actions that foster a customer-centric culture with proven thought leadership from the research industry.
Contributes to the development of PX&SD strategies that promote the enhancement of customer understanding throughout the organization. Develops strategies to integrate Research & Insights into operating models, client management and insight delivery.
Oversees the development and implementation of Research & Insights business plans that align with the business units’ strategic direction and support key initiatives for the enterprise.
Develops, maintains, and manages high profile partnerships and/or collaborative working relationships with a wide variety of internal clients including senior leaders; oversees collaboration between Research team and other client management PX&SD teams.
Develops and manages Research & Insights operational budgets in collaboration with the PX&SD team; presents business cases for capital expenditures or high risk financial decisions.
Leads Research & Insights team in vendor management and monitoring of the execution of service level agreements.
Oversees vendor and external partner relationships and performance standards to insights and updates to senior leadership.

University degree in business, computer science, marketing or a relevant discipline;

• 5-7 years relevant experience in research and business intelligence/business analytics role, including progressive experience in a leadership capacity;
• Experience in the gaming industry and/or vendor-side research would be an asset;
• Technical Requirements

Advanced knowledge of research, BI and reporting tools;
Demonstrated experience in managing and delivering Research & Insights projects across different lines of business, providing product performance measurement and data-driven recommendations that influence the course of the business initiatives and drive insights;
Excellent team building and leadership skills, and proven ability to motivate, coach and develop;
Solid experience understanding business needs, assessing the best tools to support them and delivering solutions;
Ability to communicate strategic direction into a detailed plan of action and the details of complex processes succinctly to a non-technical audience.

Robust wellness programs to enhance your physical, mental, social, financial and career well being
We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Did you know BCLC is an industry leader in player health and safe & responsible gambling?