Senior Site Reliability Engineer-Remote

That’s what we call our customers.)

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner) . Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

We’re looking for a Senior Site Reliability Engineer (SRE) to help strengthen and scale our multi-cloud platform and developer experience. This is a hands-on senior individual contributor role for an engineer who enjoys solving complex infrastructure challenges, improving reliability, and helping teams ship and operate software more effectively.

You’ll work closely with engineering leadership and alongside SREs across product domains. Reliability, infrastructure as code, internal tooling, and developer productivity will all be part of your day-to-day focus. You’ll spend your time building, operating, and improving the systems that engineering teams rely on while contributing to best practices and operational excellence across the organization.

Operate production infrastructure across AWS and Azure, including networking, IAM, and cost
Operate and improve CI/CD pipelines that the entire engineering org depends on

Reduce operational toil through automation across secret rotation, access management, and environment provisioning
Contribute to capacity planning, disaster recovery, and resilience work across critical systems

Developer Experience & Technical Influence

Build and maintain internal developer tooling that removes friction across engineering
Lead rollouts of AI-native tooling for code review, testing, and engineering productivity, e.g., CodeRabbit, Copilot-class assistants, and internal AI workflows
Partner with engineering and product leadership to identify and remove the biggest DX bottlenecks, and align infrastructure and reliability investments with business goals
Mentor engineers and technical leads, fostering growth and knowledge-sharing within the organization
Lead post-mortems and continuous improvement initiatives to strengthen reliability practices

Innovation & Continuous Improvement

However, experience in the following areas will help you hit the ground running in this role:

5+ years of experience in software engineering, infrastructure, or related technical disciplines, with a focus on Site Reliability Engineering (SRE), DevOps, Platform Engineering, or similar roles.

• Strong expertise in cloud infrastructure, distributed systems, networking, and observability practices
• Experience implementing SLO/SLI frameworks and reliability engineering methodologies
• Passion for mentoring engineers and improving engineering culture

Experience rolling out AI tooling in an engineering organization
Experience with chaos engineering practices and reliability testing
Parental leave programs are in place to support you and your family when it matters most.
Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
Receive a monthly stipend to help you create an effective hybrid or remote work environment.
This is a full-time role for those who are eligible to work in Canada. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use : ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.