Program Manager Fully Remote H/F
Cencora
Cencora seeks a Program Director to lead centralized patient support operations, overseeing copay processing, quality control, and program standardization. The role requires managing teams, implementing process improvements, and collaborating across departments to enhance operational efficiency in a remote Ontario-based position.
Responsibilities
Lead centralized copay team to deliver processing, process improvement, and performance to KPIs
Implement and oversee standardized quality control across programs to monitor operational practices
Manage program staffing capacity and quality processes, recommending improvements for patient support services
Develop, mentor, and manage direct reports while supporting team skill development and knowledge growth
Support new program launches and participate in operational projects for specialty services programs
Requirements
Bachelor's degree in business administration, accounting, sales, marketing, computer science or equivalent experience
Minimum 7 years experience with at least 5 years in progressive management role
Knowledge of reimbursement, patient assistance programs, and call center operations
Project and operational management expertise with demonstrated change management leadership
Exceptional analytical and problem-solving skills with ability to manage multiple parallel tasks
Bilingualism in French and English strongly preferred
Experience in pharmaceuticals or biotech industry is an asset
Vacancy posted 1 day ago
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