PRODUCT DESIGN SENIOR SPECIALIST

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We attribute our success to our team, who have helped us achieve numerous noteworthy awards, including: We’re hiring a Senior Product Designer to lead design across Maple’s patient experience, shaping how millions of Canadians access and experience care on Maple.

You’ll join a small, highly collaborative design team where craft, impact, and autonomy truly matter. You’ll take ownership of complex, high-value patient-facing workflows, partner deeply with Product and Engineering, and help raise the bar for design quality across the organization. This is an opportunity to influence both our current experience and our future vision at a company where the quality of our design directly shapes patient outcomes.

Play a central role in shaping a best-in-class care delivery experience, helping millions of Canadians navigate consultations and receive care with confidence and ease

Shape product direction alongside Product and Engineering, influencing prioritization, framing opportunities, and guiding the long-term strategy for Maple’s care delivery platform

Raise the bar for craft, usability, accessibility, and systems thinking, contributing to our design system and ensuring consistency across multiple surfaces and workflows

Drive clarity and alignment across teams, using strong communication, documentation, and facilitation to help cross-functional partners make informed decisions

Strengthen design operations and team effectiveness, improving processes, championing best practices, and supporting a healthy, collaborative product culture

In your first 90 days, you’ll build relationships with cross-functional partners, develop a clear understanding of Maple’s patient experience, and start leading key design initiatives. Over the next 12 months, you’ll shape Maple’s next-generation patient experience — integrating AI into core flows, evolving our design system, and raising craft and quality across patient-facing surfaces. You’ll deliver measurable improvements to engagement, satisfaction, and product clarity while helping define what best-in-class looks like in virtual care.

Strong interaction design craft and systems thinking, with a proven ability to design accessible, inclusive, and scalable user experiences

Comfortable shaping clarity in ambiguous spaces, identifying patterns, defining experience principles, and framing opportunities that guide product direction

Delivers polished, high-quality work at speed, balancing detail with pragmatic execution across mobile and web

Uses prototyping, data, and user insights to validate ideas and influence both product strategy and execution

Contributes to team maturity through mentorship, raising craft quality, or supporting design operations

Framer, Lottie, Origami) to explore complex interactions or motion design

Experience building and shipping AI-enabled product features or workflows

Experience with TailwindCSS / React-based design systems

We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. Design toolkit: Figma for design systems, end-to-end product design, and prototyping, plus tools like Figma Make, Lovable, and v0 for rapid 0–1 exploration

Maze for surveys, moderated and unmoderated user testing, and rapid validation. Frontend: React Native Web for a unified codebase across web and mobile, Typescript and styled components and Tailwind

Other Tools & Services: Jira and Confluence for project planning and documentation, Slack for day-to-day communication

We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one

We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. We care about your health and well-being. Health, dental, counselling, and life insurance coverage to care for you and your loved ones

Health spending account: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations

Retirement savings plan: Invest in your future with our group retirement savings plan

Job Type: Existing vacancy, full-time

Manager, Product Design

Paid Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates.