Product Design Manager

Are you looking to take on a leadership role where you'll guide a team of talented designers working on projects with real business impact? Do you thrive in environments where you can raise the bar for quality, drive collaboration, and mentor others to reach their full potential? Have you designed products to enable great SaaS or enterprise retail experiences?

Lightspeed Commerce is looking for a Product Design Manager to join the Retail B2B team. This team plays a critical part in our business, strategically crafting workflows and building centralized products that connect seamlessly with our diverse product offering. We help our merchants take the boring out of business by simplifying how they set up our products, showcase their merchandise, and manage their orders.

Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition.

Facilitates journey mapping and introduces design thinking methods to influence cross-functional teams and advocate for the user.

Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team.

Coaching and Management

Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.

Supervises contributors on projects and manages the workload and backlog across the team.

. Has a high-bar for quality and craft, and holds themselves accountable for shared outcomes.

2 years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.

• Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• An acute self-awareness and deep empathy - for both the customer and your team's goals.
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with service design practices and a practice of constantly evolving your design process.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• You don't just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience with Agile design sprint methodologies, tools, and processes as well as with the Jira platform
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro

Ability to do your job in a truly flexible environment;

Unlimited paid time off policy

• Flexible working policy
• Immediate access to health insurance
• Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.