Technical Account Manager Sécurité F/H

Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.

Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

The platform’s connectivity provides payments performance. Securely stores and manages payment data with a universal tokenization service.

A secure storage solution for sensitive payment information.

Fraud Tools Integration : Integrates with various fraud prevention tools to enhance transaction security.

As a Technical Account Manager (TAM) at Spreedly, you are a trusted advisor and the day-to-day technical contact for our customers. You are a highly skilled problem solver with deep expertise in payments, our product, and relationship management. You'll provide guidance, planning, and oversight during the customer lifecycle, from adoption (onboarding and implementation) to post-launch (expansion and renewal). TAMs act as advocates for both customers and Spreedly, serving as a vital feedback channel to our product development teams and always looking for growth opportunities.

Communication and Planning: Regularly review clients' business priorities and growth strategies, then build account plans that ensure success in support of those strategies.

Track clients' growth projections against current usage and initiate contract upgrades in a timely manner.

Promote Spreedly's capabilities and features to improve quality, increase efficiency, and deliver new value to customers.

Relationship Management: Build strong relationships, stay current with industry trends, and develop a deep understanding of the customer's business, payments, and technical landscape.

Experience in and technical knowledge of a payments technology environment.

• 3+ years of technical consulting, customer success, or account management experience, with assigned growth targets.
• Experience in and technical knowledge of a payments technology environment.
• Track record of account expansion and growing contract value.
• Experience working and building relationships with technical customers/end users, who are primarily developers, using an API to support commerce businesses.
• Ability to drive value at the executive level and interact comfortably with engineers or developers, working with a wide range of personalities.
• Excellent customer service, negotiation, and closing skills.
• Competitive salary + Equity
• Group Life Insurance and Disability Coverage
• Medical, Vision, and Dental coverage
• Pension contribution
• Open Paid Time Off policy
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• $Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.

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We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.