Account Technology Specialist - Services

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Key Responsibilities

Establish and maintain strong and lasting relationships with clients

Support day-to-day operations with customers

Respond to customer inquiries and ensure communication and functionality of internal teams to optimize the customer experience

Measure and track key performance indicators

Possess clear communication to understand and integrate stakeholder requests while managing expectations and meeting deadlines

Ability to handle stressful situations in a calm and measured manner

Document and track the progress of projects and deliverables. Also provide updates and guidelines to stakeholders

Work closely with the Continuous Improvement team to optimize standards and operating procedures

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Qualifications

Participate in the development of solutions combining technologies, business processes and operational realities

The person in this role communicates on a daily (or regular) basis with stakeholders across Canada

Excellent communication skills are required to advise and influence stakeholders at all levels of an organization

Ability to propose solutions focused on the customer and their needs

Degree in business, logistics or other relevant program an asset

Autonomy, interpersonal skills and flexibility are key assets

Why Join Us?

Benefits

At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

On-site gym with a personal trainer

Employer-provided lunch of your choice

Comprehensive group insurance

Group RRSP plan

Care & Well‑Being Activities

Partial reimbursement for public transportation

Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.