Strategic Account Manager - North American Market (M/W)

READ BEFORE APPLYING

To ensure a quality match for this senior role, please only apply if you meet the criteria listed below :

• Industry Expertise: 2 to 3 years of experience in Key Account Management specifically within Hospitality, OTA, or Revenue Management.

• Languages: Native or perfectly bilingual English speaker (absolute requirement for the NA market).

• Data Fluency: Proven ability to turn complex data into growth. Expert-level use of CRM and BI tools ( Tableau ).

• Strategic Networking: Confident navigating complex organizations and negotiating with high-level stakeholders (C-level/HQ).

Location: 1275 Av. des Canadiens-de-Montréal L'Avenue, Montreal, Quebec H3B 0G4, Canada (Hybrid - 3d/2d)

GROW WITH US

Imagine a world where hotels are not just places to sleep, but vibrant living spaces accessible for just a few hours during the day. This is the vision we bring to life at Dayuse, the global leader in daytime hotel bookings.

Joining us means becoming part of an international, curious, and passionate team — where everyone can share ideas, make a real impact, and help transform the hotel experience.

Our culture is built on diversity, merit, humility, service excellence, and ambition — an environment where you can grow, learn, and take part in reshaping an entire industry.

Ready to write the next chapter with us?

ABOUT DAYUSE

Dayuse opens the doors to hotels during the day enabling a new clientele to live life to the fullest. Upgrade the daily routine, celebrate special occasions, enjoy the moment: there are as many possibilities as there are hotels close to home to discover for a few hours! Transforming hotels into living spaces is Dayuse’s mission. We are committed to making this new lifestyle trend increasingly accessible. Since its creation, the global platform for booking daytime hotel experiences has generated one billion dollars in business volume for its 9,000 hotel partners in 29 countries.

YOUR FUTURE TEAM

Dayuse is looking for its next Strategic Account Manager to join our Sales & Account Management team based in our Montreal office. You will report to Yves, Regional Director North-America.

You will be part of an international, ambitious, and data-driven team at the core of Dayuse's engine. You will work daily with the Customer Service, Business Development, Data, and Marketing teams to turn every hotel into a success story.

YOUR IMPACT

The Strategic Account Manager will manage some of the largest and most important accounts of the Region, focusing on growing their business with Dayuse through performance analysis, product promotion, supply optimization, and strategic planning.

He/She will be responsible to engage with these Chains and Management Companies at many levels, from HQ to Regional stakeholders as well as hotel level contacts.

YOUR DAY-TO-DAY MISSIONS

• Relationship Management & Strategic Mapping: Build and nurture deep-rooted relationships with key decision-makers and influencers within headquarters, regional divisions, and individual hotels.

• Performance Consulting: Analyze sales data, create bespoke reports, and advise partners on growth levers (availability, conversion rates, pricing strategies, and time-slot optimization).

• Strategic Account Planning: Co-create and execute joint strategic roadmaps with partners, setting mutual objectives and clear milestones.

• Product Advocacy: Act as an expert ambassador for Dayuse’s new solutions, ensuring high adoption rates and partner engagement.

• Supply Growth: Collaborate with partners to increase room inventory, ensuring we meet the rapidly growing demand of our North American customers.

• Internal Collaboration: Work closely with global internal teams to provide world-class service and ensure the efficient deployment of regional strategies.

WHAT SUCCESS LOOKS LIKE

• At 30 days: Master the Dayuse ecosystem and tools (Salesforce, Tableau), and complete the handover of your strategic portfolio.

• At 90 days: Establish strategic account plans for your top partners and demonstrate initial performance optimizations.

• Mid-term: Become the go-to strategic contact for major NA hotel chains and generate significant organic growth in business volume across your perimeter.

YOUR PROFILE

• Experience: 2 to 3 years of experience in Key Account Management or handling large, complex accounts , ideally within the Hospitality, OTA, E-travel, or Revenue Management sectors.

• Languages: Native or perfectly bilingual English speaker. Proficiency in French is a strong asset for our Montreal office.

• Analytical Skills: Strong ability to transform complex data into actionable strategic insights (Proficient with CRM like Salesforce/Hubspot and BI tools like Tableau).

• Networking & Communication: Excellent presentation and negotiation skills; you know how to navigate complex organizations and convince high-level stakeholders.

• Mindset: Highly organized, ambitious, and capable of prioritizing workloads in line with business needs.

Most importantly, you embody our core values: Service Excellence, Ambition, Humility, Plurality, and Meri t.

WHAT WE OFFER

• Contract: Full-time permanent position (CDI), starting in March.

• Location: 1275 Av. des Canadiens-de-Montréal (L'Avenue), Montreal.

• Flexibility: Hybrid work model (up to 2 days remote per week).

• Package: Fixed salary + bonus.

• Benefits: Comprehensive healthcare plan included.

• Travel: Business travel required 2 to 4 times per year.

• Onboarding: A "Welcome Campus" to help you discover the company, the product, and the teams.

• Work Environment: Modern and collaborative offices at WeWork on Avenue des Canadiens-de-Montréal.

• Culture & Team: A multicultural, dedicated, and supportive team that is passionate about our product and celebrates success together.

RECRUITMENT PROCESS

• HR Discovery Call with the recruitment team.

• Manager Interview with Yves, Regional Director North America.

• Business case and final Interview with Yves and Olivier, Chief Sales Officer.

A NOTE ON OUR APPLICATION PROCESS

At Dayuse, we believe in diversity and human potential. We do NOT use AI to screen resumes. Every application is reviewed by our internal recruiters to ensure equal opportunity and prevent discrimination.

If you are ready to be the voice of Dayuse and deliver an exceptional customer experience, apply now!