SUPPORT WORK COORDINATOR

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Niagara Region covering Welland, Niagara, and surrounding areas. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.

Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions.

You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.

Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Manage your life . At SE, you’ll be supported with the time you need to meet the needs of your clients and meet your own needs, develop yourself and your career, and be part of a team.

Provide leadership and engage the staff to achieve or exceed performance targets.

Maximize team performance through the effective and efficient utilization of resources.

Promote engagement with SE’s private pay business, as appropriate for client circumstance

Engage with and support special projects or new programs as required.

People Management and Team Development

Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.

Coach and manage employees with performance issues and consult appropriately with Human Resources.

Follow employee relations/labour relations processes and relevant policies and procedures.

Facilitate and maintain team development, by providing opportunities to support staff education.

Quality Service Delivery:

Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.

Respond to client feedback and service inquires in a responsive and timely manner.

support follow-up visits in the client home at regular intervals

Take appropriate action to understand and meet client needs and preclude refusals of client service

Bachelor’s degree or diploma is required.

Minimum 1-year leadership/management is preferred. A minimum of six (6) months community nursing experience preferred.

Excellent computer skills/knowledge and familiarity with scheduling systems

Ability to work in an on-call after hours rotation

Performance management experience is preferred.

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. COVID-19 : To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).

Accessibility : If you require accommodations due to illness or disability, please contact Talent Acquisition at Voir email sur ca.snapjobsearch.com . This role is a replacement position.