Senior IT Helpdesk Technician

Gauthier Business Technologies is a process-driven, modern MSP delivering fast, reliable, business-focused IT support built on long-term client relationships. We’re hiring a Senior IT Specialist — a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and technology alignment. This is not a help-desk seat; it’s for someone ready to own complex work across our client base and raise the technical standard of the team. This role suits someone who works well independently, takes pride in quality, and would rather build systems than fight fires.
Projects
Scope, plan, and deliver client IT projects end to end — cloud migrations, server and network refreshes, new-site builds, and security rollouts
Produce project documentation, runbooks, and as-builts; Partner with the Service Manager on resourcing and timelines
Networking
Design, implement, and maintain client network infrastructure — firewalls, VLANs, VPNs, routing and switching, and Wi-Fi
Work hands-on across enterprise networking platforms, coordinating structured cabling where needed
Troubleshoot complex connectivity and performance issues across sites
Support Escalation
Act as the senior escalation point for Tier 2/3 incidents, owning complex issues through full resolution
Diagnose across Microsoft 365, cloud, Windows, networking, and mobile environments
Maintain accurate, audit-ready documentation in our PSA and IT documentation systems
Mentor and develop junior technicians, sharing knowledge and raising the technical bar
Develop and document SOPs, standards, and best practices, and drive continuous improvement
Identify and apply AI and automation to improve service delivery, documentation, and efficiency
Conduct alignment reviews of client environments against internal standards, identifying gaps and risks
Contribute technical input to QBRs and client technology planning
5+ years in IT, MSP experience strongly preferred, with a mix of support, project, and infrastructure work

• Proven ability to independently own complex technical issues and deliver projects
• Technical expertise

Microsoft 365, cloud, and Windows administration
Networking design and implementation: firewalls, VPNs, LAN/WAN, VLANs, routing and switching, and Wi-Fi
Backup and BCDR administration — verification, testing, and restores
Mobile device support (iOS and Android)
Bonus points for
Experience applying AI tools to IT work — automation, scripting, documentation, and troubleshooting
Endpoint security, conditional access, and data loss prevention
Project management experience or certification; Strong troubleshooting and root-cause analysis; organized project execution; clear communication with non-technical users; Clear expectations, accountability, and systems that support your success
Opportunity to mentor others and influence technical standards
Ongoing investment in training, certifications, and professional growth
80,000–$95,000 CAD per year, based on experience and demonstrated capability

• Performance-based growth aligned with skill development and contribution
• Extended health and dental benefits
• Paid certifications and technical training
• Three weeks vacation plus paid sick leave (BC employment standards)
• Mileage reimbursement for onsite client travel
• Client projects delivered on time and to standard

Client networks and environments aligned to internal standards
Valid Class 5 BC Driver’s License and reliable transportation (regular onsite client work)
Willingness to participate in a shared after-hours / on-call rotation
Technical interview
If you want a role where you can take ownership, deliver projects, and raise the technical standard of a team focused on quality and continuous improvement, we encourage you to apply.