Service Advisor - Full Time
$50k - $60k per yearFull-time
Alliston Volkswagen
Reports to: Service Manager
Type: Permanent Full-Time
Located in the heart of Newmarket , we are proud to represent a globally trusted brand known for its commitment to innovation, sustainability, and world-leading safety. We focus on delivering a truly human-centered customer experience while fostering a supportive, collaborative team environment where our people can thrive.
The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.
Work with customers to understand their needs.
Work with customers to answer questions or concerns.
Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
Computer skills and understanding of technology.
Experience with CDK software is considered an asset.
Continuous Improvement:
~ Stay updated on repair techniques and industry trends; contribute to process improvements.
1-2 years of customer service experience.
- Experience with DMSs is an asset.
- Service Advisor experience is considered an asset.
- Passion for delivering high quality.
- This compensation encompasses salary, non-discretionary performance bonuses, and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.
Dental Care: Comprehensive dental coverage to support your health.
Expanded health coverage for prescriptions and wellness services.
Life Insurance: Employer-paid life insurance for added peace of mind.
Ongoing training and growth opportunities.
Artificial Intelligence (AI) Disclosure
No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.
This posting is for an existing position vacancy within the Service Department.
Alliston Volkswagen is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.
We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.
Vacancy posted 1 day ago
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