Client Services Support Analyst

We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. The Ooma Support Desk Analyst(Wednesday - Sunday schedule) serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.

Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction.

You’ll be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer support.

Assist customers to effectively use our platform, help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.

Willing to work on weekends and scheduled holidays as part of a rotating support schedule.

Fluent in French or Québécois

Available to work a Wednesday to Sunday shift

Prior experience in Tier 1 technical support or Customer Success an asset

Strong aptitude for technology and ability/ desire to learn new software

Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset

you can translate difficult technical terms and problems into relatable language for a wide audience

Post-Secondary education preferred.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents

Unlimited p aid time off as well as corporate holidays observed

We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

46,000—$54,000 CAD