Customer Service Representative- Contact Center

Holcim is a global leader in innovative and sustainable building solutions. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the heart of our success. Our journey is made possible by our 70,000 talented individuals worldwide, all passionate about building progress for people and the planet across our business.
They embrace innovation and improvement with a pioneering spirit and work as trusted partners to create better solutions and experiences for customers, communities, and colleagues.
We are currently looking for Customer Service Officers for our Milton Head Office to work rostered shifts on a full time basis.

Recognition and service awards

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.
Handle customer enquiries promptly and courteously and advise of any delays
Process customer orders in an accurate and timely manner
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required
Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
Be the main point of contact for customers and employees

Previous experience in a customer service similar role
Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day
Available to work shifts starting between 5:00am and 8:30am; Customer Service Centre operating hours are 5:00am to 4:30pm, Monday to Friday.
Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels
Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you have experience in concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.
We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.
People are treated fairly at work - respecting and supporting human rights and non-discrimination. Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

Concrete

Permanent - Full time

Date posted: