Youth Support Worker - Nights

360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region. At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports.

The HOPE Program provides voluntary, individualized supports for youth who have been victims of sexual exploitation via human trafficking. Services are offered across in a variety of settings and tailored to meet the needs of distinct populations within this population, with the ultimate goal of journeying alongside youth as they move away from experiences of exploitation and toward safety, stability, and independence. The program builds on the strengths and skills youth already possess, supporting them as they continue their life journey. Youth Workers provide mentoring, crisis support, and case management in order to support youth to meet their goals.

Conduct in person meetings with youth to assess needs, set goals, and begin movement towards minimizing crisis and increasing stability.
Coordinate and facilitate life skills sessions, provide ongoing life skills support, and mentoring and provide access to direct services to address issues youth are presently facing.
Provide youth focused counselling skills using a trauma informed approach and role modelling in an adaptable and flexible approach taking into consideration the unique qualities of each youth.
Coach and support youth and act as positive role model, mentor, and suport for youth as they learn new skills.
Respond to and investigate enquiries, complaints, and emergency situations involving youth; assess the situation, implement short-term and long-term solutions, and document outcomes.
Resolves conflict situations including youth complaints and disputes. Encourage and support youths to secure suitable housing within the community and assist youth to access various community programs regarding housing, mental health, etc.
Ensures effective delivery service to the youth by documenting information, observations, and impressions that may impact on a youth’s case plan where appropriate.
Advocates on behalf of youths for support, services, and benefits with internal and external resources, and engages in active problem-solving around each youth’s needs.
In the event of a crisis or critical incident, immediately report to appropriate level.
Coordinates and collects monthly program fees from youth. Follows appropriate policies and procedures of 360°kids. Ensures that the program operates in line with 360°kids’ mission, vision, and values, and activities comply with applicable standards and laws. crisis beds, stage-based support, and related programming).
Depending on final staffing design, Youth Workers may be assigned to a consistent component OR rotate between components. Completes all mandatory recording and reporting including daily documentation and statistical data collection. CYW Diploma/Degree, or post-secondary education in a human services field (or equivalent combination of education and experience).
Experience supporting street-involved youth is required; experience supporting youth impacted by trafficking is a strong asset.
Therapeutic Crisis Intervention (TCI) training (or willingness to obtain within a defined onboarding period).
Thorough understanding of issues pertaining to youth; understanding of domestic human trafficking; knowledge of relevant legislation and a strong understanding of case management principles
Must have a valid G driver’s license and a reliable vehicle available for every shift.
Possesses strong personal ethics and integrity as well as exceptional interpersonal skills including influencing, consensus/team building, facilitation, negotiation, conflict resolution management, leadership, motivation, delegation, coaching/mentoring, and empowerment.
Must be willing and able to transport youth when required, including in personal vehicle when operationally necessary (with adherence to agency policies and documentation expectations). This role includes evenings, overnights, weekends, and holidays depending on operational needs.
Shifts such as 11:00pm to 7 am (final schedule subject to staffing model and operational requirements).
Due to program operations and staffing ratios, vacation and sick coverage may not always be backfilled. Staff are expected to work collaboratively and follow program direction to ensure youth safety and continuity of support.
Proficiency in spoken and written French is an asset.
This posting is for a newly created role designed to support the evolving needs of the youth we serve at 360°kids. 360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.
We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.
Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed.