Customer Service Specialist (Service)

With 50 years of experience, Strickland's has earned a reputation for excellence in both sales and service across multiple locations. We proudly offer a wide selection of vehicles from General Motors, Chevrolet, Buick and an extensive range of quality used vehicles from various brands. Our dedicated sales department is here to help you find the perfect vehicle, offering expert advice and a pressure-free experience to ensure you drive away satisfied.
We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your enthusiasm, mechanical knowledge, and exceptional customer service skills will ensure a positive experience for every client. You will coordinate vehicle repairs, communicate effectively with technicians, and provide transparent estimates, all while promoting additional services to enhance vehicle performance and safety. This role offers an exciting opportunity to be the face of our dealership’s commitment to quality automotive care and customer satisfaction.

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. Strong costumer service skills, technical knowledge and the ability to explain complex issues are essential for success in this role.

Provide front-line customer service and sales for the Service Department.

Greet customers on the phone or in the Dealership. Work with customers to address their questions or concerns.

Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.

Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.

Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.

Advising customers how to look after their vehicles and book maintenance appointments.

Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.

Promote dealership service and parts sales, including special promotions and discounts.

Ensure compliance with all safety and environmental regulations.

Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Pervious Service Advisor experience is required.

Proficient in using automotive service software and other relevant computer applications.

Join us as a Service Advisor if you’re passionate about cars, thrive on delivering outstanding customer experiences, and want to grow your career in a vibrant automotive environment. Your expertise will help keep our customers’ vehicles running smoothly while building lasting relationships based on trust and quality service.