Claims Adjuster -Full-time

Wawanesa Insurance
Working Business Language : English
In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. The Claims Adjuster 2, Auto Physical Damage contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of auto physical damage claims that are moderate to high complexity. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.
Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of auto physical damage claims of moderate complexity.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
Exceptional customer service skills demonstrating empathy and concern for member satisfaction.

• 1-2 years of insurance adjusting experience.
• Working toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
• Detail oriented with a high degree of accuracy regarding data entry.
• Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
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