Customer success & service manager

Customer Success Manager – North America Location: Languages: Fluent English required
Start Date: ASAP
Is this how your customers would describe you?
You don’t just manage accounts — you manage outcomes.
You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong.
And you help customers see real value, fast.

We’ve recently signed large enterprise customers , with more in advanced pipeline stages.
To support this growth, we’re strengthening our Customer Success presence across the Americas .
In this role, you’ll support key North American accounts , working closely alongside Beatriz , who is based in Brazil and already supporting our Americas customers. Together, you’ll ensure customers onboard successfully, adopt Kaizo deeply, and realise long-term value.

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster.
Headquartered in Amsterdam , we serve customers globally — with particularly strong traction in North America .
We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

Co-own a portfolio of enterprise customers in North America , alongside Beatriz

• ##Build trusted relationships with senior customer stakeholders
• ##Monitor account health, usage, and risk — and act early
• ##Act as the voice of the customer internally, influencing Product and CX
• ##You’re an experienced B2B SaaS CSM who’s comfortable operating in enterprise environments — ideally with exposure to outsourced support models.

5+ years in Customer Success or Account Management roles

• Experience supporting enterprise customers in North America
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English — written and spoken
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in LATAM with strong alignment with EST business hours

You’ll help shape how Customer Success scales at Kaizo

&##Intro Teams call with Jo , Talent Partner

• Teams call with your Hiring Manager
• Final call with Senior Management

• ##This is a true enterprise Customer Success role , working alongside an established teammate and supporting high-impact North American customers.
• ##At Kaizo, we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work — regardless of background, identity, or circumstance.