Services Management Coordinator

The Wood Automotive Group is offering an exciting opportunity for a Service Manager to join the Big 4 Motors Dealership! Big 4 Motors was established in 1976 and was Calgary’s only Jeep dealership until 1988 when it became Calgary’s Chrysler, Dodge, RAM and Jeep retail store.

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.

This position reports to the General Manager and is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership's value and brand standards to create an unparalleled customer experience in the service department. As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.

Oversee all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations

Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.

Assist in problem solving, and diagnosing vehicle problems.

Oversee hiring, training, supervising, and coaching of service department employees.

Possess a strong aptitude of technical/mechanical repairs.

Be a champion for delivering excellent service 100% of the time.

The ideal candidate is a highly driven leader with total dedication to customer satisfaction, coupled with the experience to create, achieve and maintain team synergy with a proven track record of engaging and motivating Service teams and exceeding customer expectations and targets!

The Service Manager position requires a thorough and complete understanding of retail service including a strong automotive background.

5 years of management and leadership experience is required. Service/Fixed Operations experience is an asset.

Pension Plan with employer contributions – free money!

Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!

Corporate rates at YMCA and Goodlife Fitness

Group social events and company perks

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic.