Food Service Manager

Job Responsibility:

Job Overview

Service Manager primarily oversees front of house operations ensuring the guest experienc from beginning to end is exceptional and memorable. The Service Manager leads team members in ensuring quality food & beverages and service meets the Brand's expectations and takes ownership of guest feedback and service recovery in the effort to maintain guest loyalty.

Job Responsibilities

• Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)
• Accountable for key financials and KPI's in partnership with the management team
• Control labor and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control
• Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room
• Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand standards, creating a perfect guest experience every time
• Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience when necessary
• Coach supervisors & employees in the moment to educate and inspire a change in behavior
• Identify root causes to restaurant opportunities and develop action plans with GM. Resolve in a timely manner
• Ensure negative guest experience issues which have been identified are resolved
• Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture
• Support corporate HR Department's employee policies, procedures and programs for a consistent experience for all employees
• Ensure all employee relations inquiries and complaints are handled promptly
• Ensure proper all health, food safety and hygiene standards and policies are followed by team members
• Other duties as may be assigned

Qualifications

[Experience]

• Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity
• Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience
• Food Safety and Responsible Alcohol Service certifications are required

[Skills & Qualifications]

• Strong communication skills in English; Japanese or French is considered an asset
• Strong leadership skills with an entrepreneurial spirit
• Driver of sales, profitability, and operational efficiency
• Proven history of hiring, coaching, and training
• Proven history of successfully motivating and managing people
• Positive attitude and a consistent display of professionalism
• Effective conflict management skills
• High level of attention to detail

Hours of Work

• Full-time position- must be available to work a minimum of 30 hours
• Ability to work flexible shifts- mornings, days, evenings, weekends, holidays

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Language:

• English (preferred)

Work Location: In person