Strategy & Change Manager

Scotiabank’s Global Compliance & Anti Money Laundering (AML) Change Management team is seeking a Senior Manager, Change Management and Training Strategies to join our team. We are building a leading, best-in-class Global Compliance Change Management function to support Global Compliance & Anti Money Laundering (AML) in implementing effective and lasting change.

Reporting to the Director, Global Compliance & AML Integration and Operations, the Senior Manager, Change Management and Training Strategies will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities, culture and organizational structure.

The role’s primary responsibility will be supporting the Global Compliance & AML Program and its team of Managers, Change Management and Training in creating and implementing change management strategies and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance. These efforts will also aim to increase benefit realization of the project and the achievement of expected results. The role will oversee the development of change management strategies, plans, processes, training strategies and tools in order to execute, manage change and achieve the overall project / program objectives.

The incumbent will work in a highly dynamic project environment and is expected to integrate multiple, multifunctional projects while quickly adapting to evolving business priorities. As well, the incumbent will facilitate design and delivery of change and training initiatives including defining scope, establishing communications programs, building and delivering skills based training and managing resistance.

Lead the team of Managers, Change Management & Training in the development and execution of Change Management Strategies for the Global Compliance & AML, leveraging the established methodology for change and instructional design process.

Contributing to the development of the strategy, strategic priorities, long term vision and plan in collaboration with the Director, Global Compliance & AML Integration and Operations and the management team.

Aligning change management’s priorities and initiatives to the Global Compliance Pillars and the Bank’s strategic priorities to effectively identify challenges and opportunities

Assessing the change and training impacts by conducting impact and gaps analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance.

Supporting the calendaring of all planning steps including change management and training strategy planning and business planning/alignment in collaboration with business partners

Creating tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.

Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.

Establishing a two-way communication process with project participants, Senior Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.

Acting as the key point of contact for the project / program stakeholders in relation to change management requirements and plans.

Working with the Senior Manager of Program Communications, guide communication efforts - i.e. the design, development, delivery and management of communications - to deliver a single consistent message across the organization and initiatives

Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required

Coordinating efforts with other specialists, including HR Business Partners, Communications, and Customer Experience Teams

Guiding Change, Communications and Training teams to execute in support of the overall strategy and to achieve the desired outcomes

measuring success metrics and monitoring change progress

Creating ongoing awareness and engagement through presentations to a variety of senior and other stakeholders

Providing post-implementation status updates and support to stakeholders to ensure ongoing project success

Champions a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge

Guide other Change Management team members in delivery / execution

Education, Experience and Language:

• University degree in relevant field is required
• A change management certification or designation is desired
• 6-10 years of relevant experience required in the role of a change management practitioner, preferably in a partnership or matrix organization where multiple complex groupings of stakeholders must be managed simultaneously
• Background in, certification or understanding of learning methods, training needs assessment and training design is advantageous
• Fluency in Spanish is an asset

~ Implementation of Change Initiatives:

• Work experience in leading change in large organization is highly desired
• Comprehensive knowledge of change management principles and practices
• Proven experience of change management work stream from initial vision setting to post implementation change sustainability
• Ability to develop and deliver executive level presentations that bring together strategy and high level concepts in a form that is easily understood by all stakeholders
• Ability to motivate and encourage project team members and change agents through coaching and confidence building
• Strong presentation, facilitation, coaching, and project management skills to support change processes
• Good understanding and awareness of strategic and tactical business planning and executional issues/processes
• Strong understanding of business processes and the Bank’s overall organizational structure
• Proactive approach to managing sponsor and stakeholders’ expectations

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If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.