Administrative Management Assistant

Bilingual Administrative Assistant Location Remote in Montréal, QC H2H 2H1 : Medaca is looking for an Administrative Assistant to join our team! The Administrative Assistant acts as our clients' and patients' initial introduction to Medaca. They are responsible for managing day-to-day operations regarding referrals to Medaca's services, as well as upholding Medaca's service delivery standards by responding to emails, faxes, and calls in a timely, professional, and friendly manner. The schedule for this role is Monday to Friday 8:00am-4:00pm or 8:30am-4:30pm.

**Training for this role will consist of 2 weeks in the first month to be in office in our Burlington, ON location, followed by another 2 weeks in office in your 3rd month of training.

Manage incoming referrals using specific database to assign and establish cases

Manage and triage incoming faxes using multiple email boxes

Send faxes via online portal

Assist with establishing and maintaining a positive relationship with doctors' offices and patients alike via phone

Keep Medaca files on track by managing follow-up correspondence with clients to ensure timely delivery of services

Ad hoc projects and other tasks as required; responsible for the timely and accurate management of any projects as assigned (ex., interpreting Excel data and creating brief summaries/reports, assisting with additional phone calls)

Post-secondary education in Office Administration, Business Administration, or a related field preferred

Experience working in an administrative assistant capacity preferred

Strong organizational and time management skills necessary in a fast-paced, deadline-driven environment

Flexible and adaptable

Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Teams)

Personal interest in the mental health field with the goal of providing excellent care and service for patients

Medaca provides world-class access to a range of services to help employees receive treatment at different stages of a mental illness with the goal of a return to health and to work. Medaca's clientele includes major insurers, third-party disability management administrators, and a wide range of private and public sector organizations including financial, transportation, power, education, law enforcement, retail, food, and pharmaceutical industries.

Medaca is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under provincial or federal laws.