System Administrator/Helpdesk Support
$90k - $100k per yearFull-time
Michael Page
Job Description
First point of contact for incoming Yardi tickets and service calls from property teams
Triage, prioritize, and resolve requests in a timely and service‑oriented manner
Troubleshoot user issues related to Yardi functionality, access, data, and workflows
Provide clear guidance and solutions to end users, escalating issues when required
Monitor ticket queues and ensure service level expectations are consistently met
Support system upgrades, enhancements, testing, and integrations
MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants
The Successful Applicant
Experience supporting and administering Yardi, with a strong focus on user support
Demonstrated experience handling ticket‑based support or service desk environments
Strong troubleshooting, analytical, and problem‑solving skills
Excellent communication skills with the ability to support non‑technical users
What's on Offer
- Comprehensive medical and dental benefits from day one.
- Opportunity to work in a large organization within the property industry.
- A permanent position offering stability and career development opportunities.
- 3 weeks vacation + PTO days + Holiday business closure + volunteer days + religious days
Vacancy posted 1 day ago
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