Developer Programmer

Programmer Aquatics
Community Services

POSTING NUMBER: 106984

Full Time Permanent
JOB TYPE: Management and Administration
POSTING DATE: December 16 2025
Reporting to the Coordinator this position provides supervision to contract part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.

Active Living may include dance racquet fitness outdoor education youth/general preschool child care
Seniors
Special Needs
Environmental
Outdoor Education

Supervision of support staff
Recruit hires trains and provides ongoing Supervision Leadership Coaching and Recognition to part-time and volunteers
Development of part-time staff and volunteers through seasonal trainings and ongoing coaching and feedback
Adhere to corporate departmental and divisional standards
corporate policies procedures standards and guidelines; Perform in accordance to facility Manager on Duty roles and responsibilities as required
Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
Evaluate training needs and manage execution of staff trainings orientations and meetings

Thorough documentation of coaching feedback and training of part-time staff and volunteers
Verification of part-time payroll entry in accordance with staff schedules
Sessional reporting of program capacities on collection and analysis of data customer satisfaction revenue and expenses.
Participation in any quality assurance program
Proactive planning of upcoming sessions
ongoing monitoring of staff certifications maintaining staff files and ensuring staff certifications remain current
Customer Service and Community Development
Timely and appropriate follow-up with customer concerns requests and inquiries
Planning and delivering community special events in collaboration with facility and/or special events team
Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience
In collaboration with the coordinator foster and maintain ongoing excellent relationships with community partners.

Program Development
Liaising with other facilities and lines of business to ensure complimentary and consistent delivery of programs
Conduct program quality assurance through ongoing program visits and observations customer engagement and participation experience and
Adhere to program development and brochure development processes
Attend school events such as open houses parent nights and registration days to support program participation and development

Purchases and Manage inventory of program supplies and materials

Degree or diploma preferably in related field (i.e. 2 years of related programming and planning experience

~OTHER SKILLS AND ASSETS:

Proficiency in MS Office
Customer service skills and experience
National Lifeguard Pool
Aquatic Supervisory Training or Aquatic Management Training
The following certifications are considered an asset:
HIGH FIVE Principles of Healthy Child Development & QUEST 2
National Lifeguard Instructor/Examiner
Lifesaving Coach Level 1
CALA Water Art or equivalent)

Bronze Cross Examiner National Lifeguard Instructor National Lifeguard Examiner First Air Instructor First Aid Examiner BOAT Instructor Boat Rescue Instructor Instructor Trainer
Various tests and/or exams may be administered as part of the selection criteria.

Ourrecruitmentprocessmaybecompletedwith video conference technology.

As part of the corporations Modernizing Job Evaluation project this position will undergo an evaluation which may result in a change to the rate of compensation. If this opportunity matches your interest and experience please apply online by clicking the button above quoting reference #106984 by December 31 2025 and complete the attached questionnaire. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey please select prefer not to answer as a response to each question. The surveys will be anonymized and will be kept separate from applicant or employee files such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity equity and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If you would like to request content in an alternate format please contact the Accessibility office by submitting a new