Remote Account Manager-Full Time

At illumin, we are transforming the advertising landscape. It empowers marketers to connect with their audiences in powerful ways through real-time data and easy-to-use visual tools. By seamlessly combining media planning and buying in an intuitive interface, marketers can take complete control of their campaigns, meeting customers wherever they are in the buying journey and maximizing the impact of their ad spend through personalized insights for smarter decision-making.

By harnessing the power of data, advancing our AI capabilities, and deeply investing in our people, we are preparing for a future that will redefine what’s possible in journey advertising.

Joining us now is a chance to be part of our transformation.

Reporting to a Manager, Account Management, we are hiring an Account Manager to join our team. You will play a critical role as a strategic advisor and primary point of contact, for our managed service and self-service clients throughout their client journey. You will build and nurture relationships with clients, develop an in-depth understanding of their business needs and propose highly effective solutions, demonstrations, and user training. You will proactively monitor account health, campaign performance, and customer engagement to identify opportunities for retention, growth, increased adoption, and deeper platform utilization. You will collaborate across teams with sales, product, and engineers to gain and share knowledge about our customers’ evolving needs, our platform’s capabilities, and the speed at which we can deliver new features.

This is an existing full-time position operating within a remote work environment.

You want to be part of a flexible and inclusive culture where everyone works towards a shared goal of success. We are committed to building the strengths of our team and providing everyone with the tools and knowledge they need to do their best work. You will be supported by your manager and have access to one-on-one coaching with our Chief Empowerment Officer's team. Your next role here may include an Account Management Lead or a role in Sales, AdOps, Optimization, Strategy, or Product Marketing.

You will lead the onboarding process for customers, ensuring a smooth transition and focusing on product adoption and customer satisfaction. As the lead point of contact post-activation, you will guide customers through account management, providing them with the support they need for successful product utilization. You will act as a trusted advisor to clients, recommending solutions, channels, and strategies aligned with their business objectives while helping them maximize the value of the illumin platform.

Champion the customer experience. You will ensure the timely and successful delivery of services, working closely with clients to understand their needs and objectives. Acting as their advocate, you will address concerns, resolve escalations professionally, and collaborate with internal stakeholders to mitigate risks and reduce churn. You will proactively monitor account health and customer engagement, developing retention and mitigation strategies that strengthen long-term partnerships and improve customer satisfaction.

You will lead strategic business reviews and performance discussions focused on delivering measurable business impact and long-term partnership value.

Leverage insights for continuous improvement. You will collect and analyze consumer behaviour data to stay ahead of evolving needs and resolve issues efficiently. You will track key account metrics, prepare reports, and communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders. You will represent the voice of the customer internally by providing feedback that supports product improvements, service enhancements, and process optimization.

The account management expertise. You have a proven track record in roles such as Account Manager, Key Account Manager, or Customer Success, where you have built lasting relationships and consistently hit retention and expansion targets. You are skilled at upselling, cross-selling, and identifying growth opportunities within accounts by diving deep into their specific needs and recommending strategic solutions. You are comfortable owning the retention and growth strategy for your accounts while balancing multiple priorities and client relationships simultaneously.

You can review and assess what’s working—and what’s not—within accounts, using your understanding of the client’s business to offer tailored actionable recommendations. You are comfortable saying no when necessary offering alternative solutions that still drive client success. You proactively identify risks, opportunities, and trends that support customer retention, growth, and platform adoption.

You can grasp complex technical details and translate them into valuable, easily understood insights for clients.

You thrive in collaborative environments and have experience partnering with operational, technical, product, finance, sales, and customer-facing teams to deliver strong customer outcomes. The technical proficiency. You are proficient with CRM tools such as Salesforce, HubSpot, or Zoho CRM and are skilled in using MS Office, particularly Excel, to manage data and track performance. You can quickly adapt to new tools and technologies to present solutions that align with customer success.

You excel in presenting and influencing key stakeholders, including executive and C-level leadership. You can adapt your messaging to different audiences, ask insightful questions, and position technical requirements as business needs, fostering trust and alignment with clients.

A commitment to customer success. With your strong verbal and written communication skills, you can balance multiple projects while maintaining attention to detail, always prioritizing the customer’s objectives.

The salary range for this role is $70,000 - $100,000 plus bonus with total compensation between $90,000 - $130,000.

We value open conversations about compensation and are happy to discuss our approach at any stage of the hiring process.

We are undergoing a transformative shift. Whether accessing new technology, restructuring workflows, or expanding your team, you will have full support if you can make the business case.

To support a healthy work-life balance, we offer a flexible work environment, a meal credit for your in-office days, and a free massage with an RMT in-house every eight weeks. That is in addition to our comprehensive benefits, which include life, AD&D, long-term disability insurance, and coverage for prescriptions, dental, vision, mental health, and professional health services. You will also have access to a workplace advisor, the Vitality Wellness app, and a $300 annual healthcare spending account.

A virtual interview with a Talent Advisor will discuss your interest in the role and background. The conversation will be recorded using BrightHire, an AI-powered video interview tool. A virtual interview with both Managers of Account Management to share your experience and learn more about the opportunity.

illumin is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas.

If you require accommodations at any stage of the interview process, please email us at View email address on illumin.applytojob.com.