Senior Logistics Dispatcher
Full-time
Charger Logistics Inc
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.
Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring a high level of service.
Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication.
Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule.
Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
Proactively communicate service risks to customers to provide proper resolution
3+ years of experience in trucking industry and/or dispatch experience(managing time sensitive shipment
- Dedicated experience providing customer service in a similar work environment
- Demonstrated ability to actively manage multiple, concurrent projects, including time-sensitive shipments.
- Knowledge and hands-on experience with freight bidding and rate negotiation processes.
- Knowledge of the transportation industry and North American geography are considered assets.
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software.
Competitive Salary
Vacancy posted 1 day ago
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