Vice President of Marketing & Customer Experience

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide.
Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations.
Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster.
Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience.
This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving.
Historically, most of our customers were SMBs and mid-market merchants. 29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose)
~ Why we’re hiring a VP Marketing
Successful ecommerce AI company seeks a fearless marketing leader to elevate our story and transform the industry.
This will put you in a unique position to educate merchants on why customers want to shop through conversations , and how they can make it happen with Gorgias .
Our customers and team span the globe, so you'll need to be collaborative, curious, and empathetic. If you're ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact .
Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments.
Product marketing
Build our content engine to power enablement, storytelling, and thought leadership.
Distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA.
Our Marketing Team: 17 people, 4 direct reports
Matilda Lee (Manager, Product Marketing)
Manager, Marketing Ops)
VP Marketing, hiring!
You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing.
We believe AI is reshaping both commerce and the marketing profession.
You’re open to semi-frequent in-person travel to NYC.
Marketing at Gorgias
Gorgias marketing has historically been demand-gen led , fuelling strong SMB growth.
As we evolve toward Conversational Commerce , our biggest opportunity is to educate merchants on how AI can transform the way their customers shop , from transactional to conversational experiences.
We're now looking for a marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments.
We've learned a lot from past marketing leadership experiences, and each contributed to our growth. Today, we have a sharper understanding of what long-term success requires. We're open to candidates who come from either a product marketing background or from a demand generation / growth background — what matters most is a deep understanding of the product they market, strong execution instincts, and the ability to bridge vision and execution across the full funnel.
Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
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Diversity & Inclusion at Gorgias