Responsable Support / Service Manager (H/F)

Job Type: Permanent
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Deloitte Global is the engine of the Deloitte network. Professional Services is a key leader in CoRe Global Procurement’s Professional Services Category Team, managing the execution of the entire life cycle of professional services procurement and engagement with member firms and global businesses. This leader will manage relationships and lead team members procuring complex, high-value, and business-critical engagements between Deloitte Global and Member Firms.

Professional Services Category Management Team:

Oversee strategy, contracting, and relationship management for complex or high-value professional services procurements
Provide guidance and decision support to business leaders on provider selection, engagement models, and sourcing approach
Manages intake, workflow, and approvals for sourcing requests
Maintains reporting, data integrity, and provider scorecards
Supports ongoing process improvement and stakeholder needs
Review and quality-check SOWs and PSAs for compliance, accuracy, and business alignment
Triage and address margin, scope, or process exceptions that require senior intervention
Support the generation of dashboards, reports, and category insights for leadership
contribute to onboarding and capability-building initiatives

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Bachelor’s Degree required; Master’s Degree preferred

• Strong knowledge of standard category management processes
• Ability to engage with senior executives to influence decisions
• Experience in managing matrixed teams
• Relationship building, influencing, and collaboration skills with persuasive and convincing communication skills (e.g., The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

We provide flexible working options to support you and how you can contribute.
We offer opportunities and experiences that support your continuing growth as a leader.
We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.