FIELD SERVICE ENGINEER / INGÉNIEUR SUPPORT CLIENT F/H

This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.

You will be challenged with configuring, commissioning, and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment. Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• (Unparalleled desire to help the customer and deliver service excellence

Education in Computer Networking or related recent practical experience

Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience

A strong comfort level with Linux is highly desired

Some Network trouble shooting experience

Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)

Knowledge of Internet network technologies (DNS, Firewall, SSH,

Employee assistance plan

Casual Work Environment

Social Events and Sports Teams

Hours: 40 hours, Monday - Friday

Road bonus, per-diem, on-call pay, over-time

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

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